I have a saying: “You can’t innovate in a dangerous environment.” People need to feel secure in themselves and their situation to be creative, share their ideas, and take risks. If the culture where we work is adversarial, where jockeying for position and playing it safe are de rigeur, we can’t afford to make anything but the safest bets.
Kate Heddleston’s excellent article on Arguments Cultures and Unregulated Aggression describes in detail how the combative practice of argument-as-problem-solving-tool manifests in the tech industry.
We in the tech industry like to tell ourselves we’re making decisions based on facts, logic, and superior reasoning. We also like to tell ourselves that the people and ideas that rise to the top are the ones with the most merit. Both of these conceits are false. Humans as a species are pretty terrible at making decisions based on facts. We respond and act more often from out emotions than our intellect. Just like the most effective method of influencing is appealing to our emotions, decisions are driven from emotion and bias more often than logic.
Argument as a decision-making tool lacks a core component: ethics. Rhetoric and debate have ethical ground rules in place for ensuring parties are arguing in good faith. To argue with a bad actor — as is most often the case in a technology solution argument — is a waste of time, intended to exhaust an opponent, not to root out any weakness in the ideas being discussed. There’s now tech companies advocating for “no discussion” problem-solving, because they view discussion of any kind as a waste of time.
The waste isn’t in discussion, it’s in bad faith arguments. If we approach every instance of idea sharing as a battle, soon no one wants to share anything at all. There’s no room for creativity when there’s always someone fighting for dominance, or to “win” a conflict. Having a more humane approach to sharing ideas fosters a creative atmosphere where everyone can bring all their ideas to the table without judgement.
Successful design firms like IDEO embrace the creative with space and culture choices that help foster a safe environment for their teams to bring their most imaginative selves to their work. Especially when brainstorming, when you want to expand on ideas, not eliminate them, there’s no room for combative attitudes or bad faith arguments. When we feel safe and confident, we can be creative and expand our ideas. Arguments can wait… or maybe never happen at all.